- Check-in & Check-out. Check-in begins at 3:00 PM and check-out is at 12:00 PM (noon). Early check-in or late check-out may be requested, subject to availability and additional charges depending on the residence and requested time.
- Security Deposit. A security deposit of USD $250.00 per night will be processed as a credit card pre-authorization at check-in and released at check-out once the residence inspection has been completed, provided no damages, pending charges, or incidents are reported during the stay.
- Children Policy. For safety and comfort, our residences welcome guests aged 12 and above.
- Pets. Pets are not permitted within the residences.
- Events & Gatherings. Events, parties, or celebrations are not allowed unless previously coordinated and authorized by our team.
- No-Smoking Policy. Smoking is strictly prohibited in all areas of the property, including bedrooms, living areas, terraces, balconies, gardens, and all indoor and outdoor spaces. Should smoke odor or evidence of smoking be detected, a penalty of USD500.00 per night will apply. This fee covers specialized deep cleaning, deodorization, and restoration of textiles and furnishings.
We kindly appreciate your cooperation in maintaining the high standards of comfort and quality of our residences. - Noise Regulations. Antigua Guatemala follows municipal sound regulations. Guests are kindly requested to observe quiet hours from 9:00 PM to 7:00 AM. Non-compliance may result in fines issued by local authorities.
- Registered Guests Only. For security and privacy reasons, only registered guests are permitted inside the residence. Outside visitors are not allowed during the stay.
- Security Policy. Private security personnel and firearms are not permitted within the residences.
- Use of Furniture & Property Care. Furniture must remain in its original placement. Hanging, attaching, or installing items on walls or ceilings is not permitted. Guests are kindly requested to care for the residence and return it in the same condition as delivered. Any damages to property, furnishings, artwork, or equipment will incur additional charges.
- Additional Services. Our housekeeping team, specialized in hygiene and sanitization, is available to ensure a comfortable and seamless stay .Chef or cook services may be arranged through our team for an additional fee and must be reserved at least 15 days in advance.
- Maintenance. To ensure optimal conditions, scheduled maintenance such as pool cleaning and gardening may take place during established daytime hours.
- Care of the Residence. Guests are kindly requested to take care of the residence during their stay and return it in the same condition in which it was delivered. Any damage to the property, furnishings, artwork, or any other elements within the residence will incur additional charges.
- Personal Belongings. We are not responsible for lost or forgotten valuables. We recommend using the in-residence safe for personal belongings.
- Liability. We are committed to providing a safe and enjoyable stay; however, the residence is used at the guest’s own risk, and management is not responsible for accidents occurring within the property.
- Guest Conduct. We invite you to enjoy your stay while respecting the peaceful environment of the residence and surrounding neighborhood.Maintaining respectful conduct, avoiding excessive noise, loud music, or disruptive behavior—particularly during quiet hours—helps ensure a harmonious and exclusive experience for all guests and neighbors.
- Minimum age for check in: 25 years old
